Privacy Policy

1. Who is responsible

The party responsible for processing your personal data (the „controller“) is:

• Zurich Guide Arab — Marwen Mkada
• Meierwiesenstrasse 52, 8064 Zürich, Switzerland
• E-mail: info@zurichguidearab.com
• Phone: +41 76 450 11 28

For any question about this policy or your data, contact us at the e-mail above.

2. What this policy covers

This policy explains how we handle the information you provide through our online inquiry form and, more generally, when you use this website. It applies to the data you actively submit to plan a Zurich experience with us.

3. What data we collect

Through the inquiry form, depending on the services you select, we may collect:

• Contact details: full name, e-mail address, phone / WhatsApp number, preferred language.
• Inquiry details: the services you are interested in (private city tour, lake cruise, luxury & personal shopping, VIP tickets & events, hotel & restaurant, full-stay package, business support, or other).
• Trip details: number of guests and, if applicable, group details; arrival and departure dates; approximate budget; areas and shopping interests; event and booking preferences; length of stay.
• Additional information you choose to share: the number and ages of accompanying children; dietary requirements (for example halal, vegetarian, or allergies); preferred brands; occasion; and any free-text message.
• Consent record: the fact that you ticked the consent box, plus the date and time of your submission.

Some of these details — in particular information about children and dietary requirements or allergies — can be sensitive. Please share only what is necessary for us to prepare your proposal, and avoid sending health information that is not needed.

4. Why we use your data

• To respond to your inquiry and prepare a tailored proposal.
• To arrange and coordinate the services you request (tours, bookings, tickets, transfers, etc.).
• To communicate with you about your request and, where relevant, to fulfil a contract with you.
• To keep a record of the inquiry for our own documentation and legal obligations.

5. Legal basis

We process your data on the following bases:

• Your consent — given by ticking the consent box before sending the form (GDPR Art. 6(1)(a); revFADP). For sensitive data (e.g. information about children, dietary/health details), your explicit consent under GDPR Art. 9(2)(a) applies.
• Pre-contractual and contractual measures — to take steps at your request before entering into, and to perform, a contract for our services (GDPR Art. 6(1)(b)).
• Our legitimate interests — to document inquiries and manage our business (GDPR Art. 6(1)(f)), where this does not override your interests.

You can withdraw your consent at any time (see Section 9); this does not affect processing carried out before the withdrawal.

6. How your data is stored and who receives it

Our inquiry form is powered by the third-party service Web3Forms. When you submit the form, your entries are stored in our Web3Forms account and a notification e-mail containing your entries is sent to our inbox so we can respond. Web3Forms may process and store data on servers located outside Switzerland, including in the United States.

Our website is hosted by Vercel Inc., which operates a global network; data may therefore be processed on servers outside Switzerland, including in the United States, under appropriate safeguards. Our e-mail inbox is hosted by hosttech GmbH, with servers located in Switzerland.

We do not sell your data. We share it only with service partners strictly needed to fulfil your request (for example a hotel, restaurant, tour operator, or ticket provider you asked us to arrange), and only to the extent necessary for that booking.

7. Children’s data

Our services are directed at adults. We only collect information about children (such as number and ages) when you provide it so we can plan a family experience. We ask that such details be submitted only by a parent or guardian, and we keep them to the minimum needed for your booking.

8. How long we keep your data

We keep inquiry data for as long as needed to handle your request and, if a booking follows, for the duration of our business relationship plus any statutory retention periods (in Switzerland, business records are generally kept for up to 10 years). Inquiries that do not lead to a booking are deleted after 12 months, unless you ask us to delete them sooner.

9. Your rights

Subject to applicable law, you have the right to:

• request access to the personal data we hold about you;
• have inaccurate data corrected or incomplete data completed;
• request deletion of your data;
• request restriction of, or object to, certain processing;
• receive your data in a portable format (data portability);
• withdraw your consent at any time.

To exercise any of these rights, contact us at info@zurichguidearab.com. You also have the right to lodge a complaint with a supervisory authority — in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC); in the EU/EEA, your local data protection authority.

10. International transfers

Because our website host (Vercel) and our form provider (Web3Forms) operate internationally, your data may be transferred to and processed in countries outside Switzerland and the EU/EEA, including the United States. Where this happens, we rely on appropriate safeguards (such as standard contractual clauses) to protect your data.

11. Data security

Our website is served over an encrypted (HTTPS/SSL) connection, and we apply appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. No transmission over the internet can be guaranteed to be completely secure.

12. Cookies

This website uses only cookies that are strictly necessary for it to function — for example to remember your chosen language. We do not currently use tracking, advertising or web-analytics cookies. If we introduce web analytics in the future, we will update this policy and ask for your consent through a cookie banner before any such cookies are set.

13. Social media

Our website contains links to our profiles on Instagram, TikTok, LinkedIn, and X (formerly Twitter). These are simple links — clicking one takes you to the respective platform.

Once you leave our site and visit one of these platforms, the respective provider becomes responsible for processing your data under its own privacy policy, over which we have no control. Please review each platform’s privacy policy for details.

14. Changes to this policy

We may update this policy to reflect changes in our services or legal requirements. The current version is always available on this page, with the „last updated“ date at the top.